FAQs

Can I change or cancel the order?

If the order has shipped then unfortunately no changes can be made. Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

What if I received my order and it is faulty or incorrect?

Each product is backed by a 12 month warranty on all parts. If your product is proven to be faulty, please do not hesitate to contact us and we will be happy to replace it or offer replacement parts. 

Please contact our friendly Customer Care for personalized support at returns@thebeachbox.co (Please quote your order number with your inquiry) 

Does our store have any coupons or promotions?

Yes. You can often find the latest coupons here at wethrift.